Legal
Privacy Policy
The short version: We collect only what we need to operate the service. We don't sell your data. We don't share it with advertisers. We use it to run VeroChart and communicate with you about your account.
1. Who We Are
VeroChart is a trading platform providing real-time tape charts and order flow analysis tools for retail traders. References to "VeroChart," "we," "us," or "our" in this policy refer to VeroChart and its operator. For questions, contact us at hello@verochart.com.
2. Information We Collect
We collect information in the following ways:
- Account information: Your email address when you join the waitlist or create an account.
- Payment information: Billing details processed securely through our payment provider. We do not store card numbers on our servers.
- Usage data: How you use the platform — which symbols you view, features you use, session duration. This helps us improve the product.
- Technical data: Browser type, IP address, device type, and operating system for security and performance purposes.
3. How We Use Your Information
- To create and manage your account
- To provide real-time market data and platform features
- To process payments and send receipts
- To send product updates, launch announcements, and account notices
- To improve the platform based on usage patterns
- To respond to support requests
4. What We Don't Do
- We do not sell your personal information to third parties
- We do not share your data with advertisers
- We do not use your trading activity to build advertising profiles
- We do not send marketing emails from third parties
5. Data Sharing
We share data only with service providers who help us operate VeroChart — including payment processors, cloud infrastructure providers, and analytics tools. These providers are contractually required to protect your data and may not use it for their own purposes.
We may disclose information if required by law, court order, or to protect the safety and rights of our users.
6. Market Data
VeroChart streams real-time market data from licensed providers. Your use of this data through our platform is governed by our Terms of Service. We do not transmit personal information to market data providers.
7. Data Retention
We retain account information for as long as your account is active. If you close your account, we delete personal data within 90 days, except where retention is required by law or for legitimate business purposes such as fraud prevention.
8. Security
We use industry-standard security practices including encrypted connections (HTTPS/TLS), secure credential storage, and access controls. No system is perfectly secure — if you suspect unauthorized access to your account, contact us immediately at hello@verochart.com.
9. Your Rights
You may request access to, correction of, or deletion of your personal data at any time by contacting us at hello@verochart.com. We will respond within 30 days.
10. Cookies
We use essential cookies to keep you logged in and remember your preferences. We may use analytics cookies to understand how the platform is used. We do not use advertising cookies.
11. Changes to This Policy
We may update this policy as the product evolves. We'll notify active users of material changes via email. The date at the top of this page reflects the most recent update.
12. Contact
Questions about this policy? Email us at hello@verochart.com and we'll respond promptly.